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Cover of Manager’s Guide to Navigating Change


When you have your plan, you need to measure how you're doing with it. This lesson is the first of two parts on measuring and monitoring change. In this part you look at how to set effective milestones--the measuring points that enable you to assess your progress.

As Stephen Rock points out, there are four key elements to setting effective milestones:

  1. Defining the expected outcome
  2. Identifying who is accountable for that outcome
  3. Providing a clear explanation of the outcome
  4. Setting dates by which those milestones should be reached

Having seen how to set effective milestones, now you need to know how to monitor progress. Remember the quote that begins the lesson from Milt...