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From

Cover of Management Rules: 50 New Rules for Managers

Note

This selection starts with excellent advice, "The more specific you are now, the less likely you are to suffer unpleasant surprises." Think back to your early days at work--were you ever given a task to do with less than helpful instructions? It's easy to do--after all, we know what needs to be done--the problem is we can't assume that everybody knows everything that's inside our heads but which we forget to say.