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Trust and making mistakes

It’s easy to trust people when they succeed; managing people’s mistakes is much more complicated. This is where managers earn their pay.

I know from my own experience that every time someone showed up at my office door with a problem he caused, I’d try (but not always succeed) to maintain three thoughts:

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Cover of Making Things Happen

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Your team members should never feel that they are working alone. People need to be ambitious, but know that you will be there to help when they make mistakes.

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