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Trust and making mistakes

It’s easy to trust people when they succeed; managing people’s mistakes is much more complicated. This is where managers earn their pay.

I know from my own experience that every time someone showed up at my office door with a problem he caused, I’d try (but not always succeed) to maintain three thoughts:


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Your team members should never feel they are walking a tightrope without a net. People need to be ambitious while knowing that you will be there to catch them when they fall. By turning mistakes into lessons, you build trust and increase learning in your whole organization.