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Of all the dimensions of emotional intelligence, empathy is the most easily recognized. We have all felt the empathy of a sensitive teacher or friend; we have all been struck by its absence in an unfeeling coach or boss. But when it comes to business, we rarely hear people praised, let alone rewarded, for their empathy. The very word seems unbusinesslike, out of place amid the tough realities of the marketplace. But empathy doesn’t mean a kind of “I’m OK, you’re OK” mushiness. For a leader, that is, it doesn’t mean adopting other people’s emotions as one’s own and trying to please everybody. That wo...


Cover of Leadership: The Power of Emotional Intelligence


Empathy is the capacity to recognize and take into account other people’s concerns. Being empathetic can give you insight into what people are thinking and feeling and why they are acting in certain ways. As such, it is an invaluable leadership skill.