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11

LISTEN

“IMAGINE that every conversation you have is an opportunity to sit at the feet of a guru.”

THE ELEVENTH ABSOLUTE FOR LEADERS:

Businessman Charles O. Rossotti was celebrated during Bill Clinton's administration for creating sweeping change in an organization previously known mostly for its monolithic intransigence: the Internal Revenue Service, where he was commissioner. Rossotti told the business magazine Fast Company the secret of his success: at first, he didn...

From

Cover of Lead
  • 11: LISTEN
  • from Lead
  • by Gary Burnison
  • Publisher: John Wiley & Sons
  • Released: July 2013

Note

One of the most important communication skills a leader can have is the ability to listen—especially to things you don’t want to hear. Listening is a shared experience that connects you to another person and leaves you both with new perspectives.