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“None whatsoever—we want it out,” Cesar said. “But as Beth said, it’s pretty much out of our hands.”

“Can you change that?” Joakim asked.

“Not easily.” Cesar sighed. “They’re on a different budget, in a different department, and even in a different building, for crying out loud.”

Daphne went up to the board and said, “But if we had a Waiting for Ops column with stickies, and the only thing that prevented those items from getting done were the Ops guys. Don’t you think we can start a discussion, at least...


Cover of Kanban in Action


Visualization creates realization