Raghukiran Penmathsa thinks this is interesting: key factors for ITIL’s success: From Why is ITIL So Successful? from ITIL Foundation Exam Study Guide by Helen Morris, Liz Gallacher Publisher: Sybex Released: October 2012 Note Vendor Neutral 2. NonPrescript 3. Best practice Share this highlight http://www.safaribooksonline.com/a/itil-foundation-exam/476235/ Twitter Facebook Google Plus Email Get Instant Access Now Start a Free Trial Have an account? Sign in. Minimise Unlock the rest of ITIL Foundation Exam Study Guide and 30,000 other books and videos By clicking this box, you confirm that you have read and agree to the terms and conditions of our Membership Agreement, and you understand that when your trial period ends, you will be required to provide billing information if you wish to continue using the service. Unlock the rest of this book Start a Free 10-Day Trial loading Learn about Safari for Business Have an account? Sign in.