IT service management (ITSM): The implementation and management of quality IT services that meet the needs of the business. IT service management is performed by IT service providers through an appropriate mix of people, process and information technology.
- Understanding the Concepts of Service Management and IT Service Management
- from ITIL Foundation Exam Study Guide
- Publisher: Sybex
- Released: October 2012
IT Service Management
Share this highlighthttp://www.safaribooksonline.com/a/itil-foundation-exam/24982/