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  • Karla Cimerska thinks this is interesting:

This requires a good relationship between the IT service provider and its customers, achievable by the customer receiving the services it requires at an affordable cost and acceptable level of quality and performance. The IT service provider needs to work out how to provide services that achieve the balance of these three areas, while communicating effectively with the customer if there are any constraints that may prevent successful delivery.

From

Cover of ITIL Foundation Exam Study Guide

Note

At what point the IT service provider SHOULD work out.