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  • Jan Klosowski thinks this is interesting:

In a large organization, however, the central group is likely to become disconnected from project teams and lines of business; in fact, they are often excluded from project work. Their staff are not understood and valued, and there is an unmet expectation that practitioners will deeply understand each domain and division. This disconnect explains why it is really necessary to have staff permanently assigned to design projects or lines of business in large organizations. That way, the complex domains can be fully understood and there can be solid integration with the working teams.


Cover of Institutionalization of UX: A Step-by-Step Guide to a User Experience Practice, Second Edition


The main problem with centralized UX team in a large organization.