When you are thinking about your headline, ask ‘problem or solution?’ You may tend to assume that any conversation about a problem is aiming to find a solution – particularly if the other person has started the conversation. As a result, you may find yourself working towards a solution without accurately defining or understanding the problem. It may be that the other person doesn’t want you to offer a solution, but rather to talk through the problem with them.
Very simple yet very powerful advice!
Whenever you start a conversation, ask yourself first "will I talk about a problem or solution?" and then make sure that the partner understands your goal as well!
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