- Chapter 11 Anti-Social Media: Fears and Hazards of the New Landscape
- from High-Tech, High-Touch Customer Service
- Publisher: AMACOM
- Released: May 2012
One of the latest Internet technologies to impact business is social media, which has its own set of opportunities and risks. For most organizations, social media cannot be avoided, so you must understand how to use it effectively and mitigate the risks.
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