- Chapter 8 The Rise of Self-Service: A Boon to Your Customers—But Only If You Do It Right
- from High-Tech, High-Touch Customer Service
- Publisher: AMACOM
- Released: May 2012
The process of customer service and the interaction with the customer has been radically changed by the new megatrend of self-service. But what is self-service and how does it impact your organization? This selection presents the principles of successful self-service.
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