O'Reilly logo
  • Default Annotation Owner DON'T DELETE because TUTORIALS thinks this is interesting:

Note

Customers want and need to be heard. To build a customer relationship or solve customers' problems, you must really listen to them. Listening is not simply hearing; it is reading a situation and understanding the customers' perspective. Listening is also critical in determining if the customers' needs have been met and if they are satisfied with the relationship.