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This video excerpt explains a five-step approach to coaching and how to vary it according to the specific needs of employees and the situation. Learn about coaching high, average and weak performers. This program features psychologist Peter Quarry, interviewing Dr Scott Wimer of Wimer Associates, USA. Key learning points include: contracting for a set of ground rules, observe the employee’s job performance, assess how the employee is performing, constructively challenge the employee by giving detailed feedback, handle resistance to improving performance.