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Chapter . How to Handle Feedback’s Emotional Impact

By providing frequent, honest, and compassionate feedback, you’re helping your subordinates grow and develop. You can’t control how they feel about it, but you can and should use what you know about each employee to make your feedback the most constructive and beneficial it can be. You already know, from your management experience, that different people respond differently to information they receive about their performance. Understanding, anticipating, and mentally preparing yourself for the complexity of how your feedback will be received is part of the art of ...


Cover of Giving Feedback to Subordinates


People often respond emotionally when they receive feedback about their job performance. But different individuals experience different feelings—and the same individual might respond differently at different times, depending on what’s going on in his or her life. All this can make it hard for you to manage feedback’s emotional impact on your people. Discover four strategies that can help.