- The Service Star™
- from Five Star Service, One Star Budget: How to create magic moments for your customers that get you noticed, remembered and ...
- Publisher: FT Press
- Released: January 2009
Having the right attitude about customer service in your organization and effectively dealing with individual customer issues is a good start. However, to move your customer service function to the next level, you should formally and regularly apply measures and evaluate the overall system and its effectiveness. This selection presents one methodology you can use with measures such as the wow factor, complaints, written testimonials, recurring problems, repeat sales, delays, and several more.
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