In other words, try to find users who reflect your audience, but don’t get hung up about it. Instead, loosen up your requirements and then make allowances for the differences between your participants and your audience. When somebody has a problem, ask yourself “Would our users have that problem, or was it only a problem because they didn’t know what our users know?”
- Chapter 9. Usability testing on 10 cents a day
- from Don’t Make Me Think, Revisited: A Common Sense Approach to Web Usability, Third Edition
- Publisher: New Riders
- Released: December 2013
This differentiates between problems with the site and problems with user knowledge.
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