Arriving at her destination right on time, Anne reviews the meeting participants so she can greet them by name; the personal touch is everything in sales. When she's escorted into the conference room, she sets her PA on the table in case she needs it. She knows the device won't interrupt her meeting, even by vibrating, unless someone tells her voicemail it's an emergency. Anne realizes a few minutes later that she needs some information from her desktop PC back at the office. She uses the PA to access the spreadsheet she needs.
After wrapping up another successful meeting, Anne checks her PA again. With an hour until her next stop, she asks it to show her the way to the nearest café so she can grab a bite. The PA shows...
- 12. Defining Requirements
- from Designing for the Digital Age: How to Create Human-Centered Products and Services
- Publisher: John Wiley & Sons
- Released: March 2009
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