1. Formulation: what happens before a search takes place.
2. Action: starting the search.
3. Review of results: the results from the initial search.
4. Refinement: what happens after the review of results, before the user goes back to formulation with the same information need.
4 steg i søkjeprosessen
Share this highlighthttp://www.safaribooksonline.com/a/designing-for-digital/21698382/