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  • Pradeep Siddappa thinks this is interesting:

Artificial intelligence (AI). Depending on the use case and type of conversation, artificial intelligence can be key to the success of your service by facilitating natural language understanding, conversation optimization, and many other aspects of your bot interactions. Elements to consider include:

  1. Natural language understanding—. Understanding intents and extracting key variables (entities) from a user’s inputs.

  2. Conversation management—

From

Cover of Designing Bots, 1st Edition

Note

AI characters