erhaps the biggest failure of most software specifications is that they don’t clearly distinguish customer needs from software characteristics and capabilities (or features), and they do not indicate what is most important to the customer, and why.
- Chapter 11. Understanding Customer Needs: Software QFD and the Voice of the Customer
- from Design for Trustworthy Software: Tools, Techniques, and Methodology of Developing Robust Software
- Publisher: Prentice Hall
- Released: August 2006
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