Shield your team from chaos. When you step into a leadership role, the first thing you’ll usually discover is that outside your team is a world of chaos and uncertainty (or even insanity) that you never saw when you were an individual contributor. When Fitz first became a manager back in the 1990s (before going back to being an individual contributor) he was taken aback by the sheer volume of uncertainty and organizational chaos that was happening in his company. He asked another manager what had caused this sudden rockiness in the otherwise calm company, and the other manager laughed hysterically at Fitz’s naïveté: the chaos had always been present, but Fitz’s previous manager had shielded Fitz and the rest of the team from it.
Could be better at this.
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