- 3 Jumping in with Both Feet: Relationship Building
- from Customer Service Training 101, 2nd Edition
- Publisher: AMACOM
- Released: October 2010
Customer relationships begin with trust. Trust can be established in a few seconds or can build over a period of time. Trust can be built by finding ways to make a connection and building rapport, identifying customers' needs and showing them that you care about meeting them, interacting positively and making customers feel valued, and knowing how to handle differences in people.
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