Metrics and Instruments for Measuring Engagement
Rashed A. Alzahmi and Olga Buchko
You Cannot Manage What You Cannot Measure
Measuring employee engagement is a business imperative. Many organizations measure their employees’ level of engagement and strive to increase those levels because they believe high work engagement improves productivity, profitability, turnover, safety, and performance (Little and Little, 2006). A number of researchers and or...
- Chapter 3 Metrics and Instruments for Measuring Engagement
- from Creating Engaged Employees: It's Worth the Investment
- Released: September 2014
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