Benjamin Sjavik thinks this is interesting: wouldn’t that be better? From Chapter 2. Principles of Conversational Design from Conversational Design by Erika Hall Publisher: A Book Apart Released: May 2018 Note no Share this highlight http://www.safaribooksonline.com/a/conversational-design/18857264/ Twitter Facebook Google Plus Email Get Instant Access Now Start a Free Trial Have an account? Sign in. Minimise Unlock the rest of Conversational Design and 30,000 other books and videos By clicking this box, you confirm that you have read and agree to the terms and conditions of our Membership Agreement, and you understand that when your trial period ends, you will be required to provide billing information if you wish to continue using the service. Unlock the rest of this book Start a Free 10-Day Trial loading Learn about Safari for Business Have an account? Sign in.