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Establishing Rapport for Effective Communication

In This Chapter

arrow Developing your rapport-building skills

arrow Emphasising empathy for better relationships

arrow Co-operating for mutual benefit

I’m sure that you can recal...

From

Cover of Communication Skills For Dummies

Note

L01 Establishing Rapport for Effective Communication

In This Chapter

arrow Developing your rapport-building skills

arrow Emphasising empathy for better relationships

arrow Co-operating for mutual benefit

I’m sure that you can recall situations when you experienced great rapport with another person; perhaps you refer to those times as being ‘in sync’ or ‘on the same wavelength’. This situation usually occurs when you share similar beliefs, values and interests. The conversation flows easily, you feel understood and you relate well with one another in a relaxed, respectful way.

The Oxford English Dictionary defines rapport as ‘a close and harmonious relationship where there is common understandi...