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Listening Actively for Total Understanding

In This Chapter

arrow Figuring out what someone means

arrow Listening with empathy

arrow Treating others with respect

I’d like to ask you some questions. Have you ever wanted to state ...


Cover of Communication Skills For Dummies


L01 In this chapter you discover techniques for listening in the way that you want others to listen to you. You uncover ways of understanding, interpreting and evaluating what you hear without your own feelings, needs and desires blocking your reception. You find out how to get people to open up, avoid misunderstandings, resolve conflict and build trust. In addition, by practising active listening, you improve your productivity at work and enhance your ability to influence, persuade and negotiate with success.