Listening Actively for Total Understanding
In This Chapter
Figuring out what someone means
Listening with empathy
Treating others with respect
I’d like to ask you some questions. Have you ever wanted to state ...
- Chapter 4: Listening Actively for Total Understanding
- from Communication Skills For Dummies
- Publisher: For Dummies
- Released: December 2012
L01 In this chapter you discover techniques for listening in the way that you want others to listen to you. You uncover ways of understanding, interpreting and evaluating what you hear without your own feelings, needs and desires blocking your reception. You find out how to get people to open up, avoid misunderstandings, resolve conflict and build trust. In addition, by practising active listening, you improve your productivity at work and enhance your ability to influence, persuade and negotiate with success.
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