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Sending signals

How you inspire – or demotivate – without saying a word

The gap between your actions and your words is potentially one of the most toxic to your leadership effectiveness. When leaders make sure that there is no gap between their deeds and their words, their inspiration quotient rises dramatically. This chapter gives you a guide to sending more positive signals.

This is one of the shortest chapters in the book, but possibly the most important, because it w...


Cover of Communicate to Inspire


Communication involves more than just speaking and listening—it also includes your tone of voice, gestures, and other kinds of body language. Becoming aware of nonverbal communication can improve the clarity and effectiveness of your messages and build trust in you as a leader.