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A company that does not have employees who can support its strategies will fail, no matter how good its strategies are. This realization that people are very often the most important competitive differentiator is forcing organizations to excel in three ways:

  • Increasing employee performance. As skilled labor becomes scarcer, the cost of qualified employees increases. Labor now accounts for more than 60 percent of the operating cost in most companies.2 Companies must realize a high level of return on the sizable investment that they make in people. This means maximizing employee performance.