We have concentrated so far on observation skills, but many of these issues also relate to listening. So let’s discuss listening in more detail. It is useful to recognize that there are different levels of listening:
- Peripheral listening is done at a subconscious level and can occur in formal or informal situations. For example, you may be in a busy restaurant talking to people at your table, but also picking up snippets of conversation from another table.
The ability to listen actively separates good communicators from poor communicators. Learn the three levels of listening, and how to attain – and apply – the skills of this crucial third level.
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