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Observant listening

There is an old saying that God gave us two eyes and two ears but only one mouth so that we could look and listen four times as much as we speak. Certainly, we have increasingly realized that talking is not the main part of the communication process. Not everyone appreciates this, however. How often have you attended communication courses where the tutor spends most of the time explaining how you can structure your presentation or use visual aids but little, if any, on improving your listening skills?

More attention is also often paid to developing your observing rather than listening skills. If yo...


Cover of Coaching and Mentoring, 2nd Edition


An employee’s reaction during a coaching conversation will not be expressed in words alone. In addition to listening to what people say, practice observing their tone, body language, and other emotional cues.