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Observant listening

There is an old saying that God gave us two eyes and two ears but only one mouth so that we could look and listen four times as much as we speak. Certainly, we have increasingly realized that talking is not the main part of the communication process. Not everyone appreciates this, however. How often have you attended communication courses where the tutor spends most of the time explaining how you can structure your presentation or use visual aids but little, if any, on improving your listening skills?

More attention is also often paid to developing your observing rather than listening skills. If yo...


Cover of Coaching and Mentoring, 2nd Edition


An employee’s responses in the coaching conversation are as likely to be expressed in the tone of the response as in the words themselves. Learning to listen begins with reading response by observing tone, body language, and other emotional cues.