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Determination Summary

Revolutionary change efforts require creating and sustaining high levels of determination across the organization and in yourself. There are two types of setbacks that can challenge your determination: typical setbacks and derailers. Typical setbacks are common during change efforts, and you should expect and plan for them. Derailers are large and unexpected setbacks that can’t be predicted but can be prepared for. For leaders, determination requires that you minimize the adverse impact of setbacks and exploit the opportunities that they present in order to advance the change strategy. We recommend four actions to help you create a...


Cover of Choosing Change: How Leaders and Organizations Drive Results One Person at a Time


Learn ways to minimize the damage and maximize the opportunities that setbacks present.