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Coping with Setbacks

Always bear in mind that your own resolution to succeed is more important than any one thing.

—Abraham Lincoln

IN CHAPTER 4, we defined determination at the individual level as “firmness of purpose; resoluteness.”1 This definition also works for organizations. In both cases, things happen during change efforts that shake confidence and cause a loss of focus. We refer to t...


Cover of Choosing Change: How Leaders and Organizations Drive Results One Person at a Time


Setbacks are bound to happen. By anticipating and planning for problems, you can reduce their impact.