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The Initial Cut: What is the Process?

At some point during the scoping process, you will need to work up a good overview of the existing or As-Is process. Most teams begin by asking management about the nature of the process. What is it called, for example? Let’s assume, for the purposes of our discussion, that the management of a pizza company, with several different stores, asks you to help improve their pizza delivery process. From the very beginning, you assume that the process being discussed is the Pizza Delivery process. (It is usually best to define a process with a verb-noun phrase, so we mentally turn “Pizza Delivery” pro...


Cover of Business Process Change, 2nd Edition


To analyze a process, you need a detailed overview of the existing process. Learn what should be included in a process description, such as what triggers the beginning of the process, major steps in the process, what results indicate that the process has been completed.