To wrap up our discussion, let’s consider what is involved in creating a business case for a business process change project. Different companies have different forms or approaches, but the essence of the task reflects the Gap Model that we discussed at the beginning of this chapter and the scoping effort we undertook when we developed the project scoping diagram.
- Chapter 8: Understanding and Scoping Process Problems
- from Business Process Change, 2nd Edition
- Publisher: Morgan Kaufmann
- Released: July 2010
Process improvement projects require resources such as staff time, space, and materials. So it’s important to be able to justify the effort. Learn how to define a preliminary business case to communicate to decision-makers about the potential opportunities and costs of a process improvement project.
You’ll notice a reference to a “project scoping diagram,” which is not discussed in this tutorial. You’ll also see references to “Lean” and “Six Sigma,” which are specialized process improvement methodologies.
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