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  • Janke-Anais Taljaard thinks this is interesting:

The interpersonal role refers to situations in which the manager acts as a figurehead, leader, and liaison officer. The informational role is when the manager is a monitor, disseminator, and spokesperson. In the decisional role, the manager functions as an entrepreneur, troubleshooter, resource allocator, and negotiator.


If interpersonal communication is effective, internal systems run smoothly.

  • Interpersonal role: It is necessary to ensure the effective operation of t...


Cover of Business Communication, 2nd Edition


question 10