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YOU ARE A HUMAN BEING first and a manager second. Since your employees are also human beings first, you already have much in common with them. This means that your employees’ expectations of you are not that much different from your expectations of your current manager or managers in the past. Likewise, your employees’ desires of you (which are more than expectations) are not much different from the desires you have of your manager.

This realization should motivate you to treat your employees the way you would like to be treated. After all, while the differences between you and your staff might be more visible, the characteristics you hav...


Cover of Becoming a Successful Manager, Second Edition


In this excerpt, you will follow three exercises to help you set expectations, foster open lines of communication, improve your overall performance as a manager.