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Chapter 7. Stakeholders, User Personas, and User Experiences

With Pete Behrens

Simple things should be simple, complex things should be possible.

—Ward Cunningham, XP contributor and inventor of the wiki

In the previous chapter, we introduced the user story as the primary artifact for identifying system behaviors that deliver value to the customer. We implied that engaging a user in a dialogue about how they use the system, and what benefit they derive, is a straightforward process. And it certainly can be if your solution is already in use and you have access to those users.

But what if you are building a new app...


When developing user stories, it is a good practice to involve users and stakeholders in order to best assess their needs. This lesson provides techniques to identify stakeholders and gain their trust—and to develop personas representing the various types of users.