Fulfilling the request as stated. This is known as “order-taking.” In Classic Scenario I that follows, the consultant investigates the suggested training solution from Bunkysoft, shepherding the acquisition of a training course through the internal procurement process and ensuring that employees are scheduled or directed to take the training. There are numerous benefits to this approach. Efficiently bringing the training courses in house demonstrates goodwill and responsiveness on the part of the learning partner. It also (temporarily, at least) relieves the client of having to worry about the situation. In addition, approving requests without scrutiny provides an op...
- Chapter 3: The Performance Consultant’s Toolkit
- from Agile Performance Improvement: The New Synergy of Agile and Human Performance Technology
- Publisher: Apress
- Released: May 2015
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