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Who are my users? What are my users trying to accomplish? How do my users think about what they’re trying to accomplish? What kind of experiences do my users find appealing and rewarding? How should my product behave? What form should my product take? How will users interact with my product? How can my product’s functions be most effectively organized? How will my product introduce itself to first-time users? How can my product put an understandable, appealing, and controllable face on technology? How can my product deal with problems that users encounter? How will my product help infrequent and inexperienced users understand how to accomplish their goals? How can my product provide sufficient depth and power for expert users?


Cover of About Face: The Essentials of Interaction Design, 4th Edition


Who and what to organize your mind map and define actually goal.