Daniel Fosco highlighted The patient can express the symptoms, but ...

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Daniel Fosco thinks this is interesting:

The patient can express the symptoms, but it takes the doctor’s professional knowledge to make the correct diagnosis.

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Cover of About Face 3: The Essentials of Interaction Design

1. Goal-Directed Design
from About Face 3: The Essentials of Interaction Design
by David Cronin, Robert Reimann, Alan Cooper
Publisher: John Wiley & Sons
Released: May 2007

Note

Users may know the problem very well; but they’re rarely able to come up with efficient solutions.

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