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From

Cover of A Manager's Guide to Virtual Teams

Note

Because you are not in the same room, you cannot pick up on visual cues to how people are feeling, what they actually mean when they're talking to you--it is even more important to make sure that the team has a clear and agreed set of rules on how they interact with each other. These rules will differ for every team and every team leader. Some teams may be perfectly okay with some members being unavailable for 40 minutes every afternoon so that they can pick kids up from school--others might not. That's just one example. Setting boundaries and expectations is important in any team--in virtual teams it is vital.

The case study presented in this next selection presents a complex example--and maybe your situation is not a...