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Chapter 17. A Kick In the Attitude Principle #15: Emotional Management—Tame Your Tiger or It Will Eat You

The attitude of self-control involves committing to thinking before you respond. It means responding in a healthy way, instead of reacting and creating regret.

Now more than ever, we live in reactive times. Spontaneous retaliation is easy. But it is infinitely more beneficial to your success and health to step back, think about your responses, a...


Sometimes the most important thing a leader can do is not to do anything—at least before taking a few minutes to process and reflect. By managing your emotions and attitude constructively—especially in the heat of the moment—you increase your chances of making good decisions and maintaining productive work relationships.