People will make different types of errors in learning about and using your product. Before you conduct user testing or user observation, decide on the possible errors you are most concerned about.
• During user testing and observation, collect data on which category of errors people are making. This will help focus your redesign efforts after testing.
- 88. People Make Predictable Types of Errors
- from 100 Things: Every Designer Needs to Know About People
- Publisher: New Riders
- Released: April 2011
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