- Step 6: Aggressively Solve Problems— the Bigger the Better
- from 10 Steps to Successful Customer Service
- Publisher: Association for Talent Development
- Released: February 2010
It is inevitable that problems and conflicts with occur. You should be prepared with a toolkit of techniques that you can draw upon when the need arises. The following four selections provide you with plenty of ways to handle problems, conflicts, and mistakes.
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