The past five years have provided the kinds of leaps in technology that have greatly improved the mobile user experience and, at the same time, have caused great disruption for corporate learning and development (L&D). Call it what you will – mobile learning, m-learning, mobile enablement or mobile performance support – it is here in a big way.
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Analyst & Research Reports
Up until a few years ago, supporting on-demand learning was not something learning and development (L&D) functions had to worry about too much. L&D traditionally was more accustomed to designing, developing and delivering content. However, the modern learning organization is less concerned with formal learning - and is more concerned with "where" performance happens and making sure that employees have the resources available to do their work.
As a result, new roles for L&D as "enablers and facilitators" of learning have emerged. This is especially important because first-line managers and supervisors know they need to keep their employees informed on industry advances and trends, but they simply cannot do that with constant change and the expectations of employees to have everything at their fingertips.
Corporate learning is entering a new era – one of social, collaborative and talent-driven learning. Today’s workers still need formal training that is built around specific problems and talent needs; however, they also need corporate training departments to become enablers and brokers of learning – providing context and pathways through which these employees can drive their own learning, find their own learning content and make connections to experts with knowledge they need
AMR Research recently spoke with two Safari Books Online customers, Nuance and Sun Microsystems, both of which had garnered benefits beyond their expectations when employing the service. Both organizations realized that pure software wouldn’t fix their problems. Content management systems were like empty bookshelves, and learning management systems (LMS) couldn’t accommodate needs that varied so widely and changed so perpetually. Moreover, developers had to learn while working, rather than taking time out to complete structured courses. Both organizations chose Safari Books Online primarily because of the crucial content it provided. Read on to learn why Safari Books Online is an indispensible resource for IT (business and digital media) professionals.
ITIL describes best practices, the framework for IT professionals to establish world-class service and achieve the competitive advantage so necessary in today’s business world. ITIL defines the processes that enable IT to provide value-added support and services to the business, where factors such as reliable systems and networks, consistent IT processes, and timely execution of enterprise projects are thoughtfully planned and implemented.
IT and business leaders today can no longer look at IT simply as a cost center, it is now a vital part of business success. Improving the efficiency of IT and improving the measurement of its impact on business performance are at the forefront of managers' concerns. Access to ITIL books can be instrumental in providing the methodology for IT improvement. This ITIL whitepaper explains what ITIL is and how implementing the five best practices of the ITIL Library can help your organization stay competitive and improve productivity.