Safari ITIL Library
Safari Books Online is introducing a special ITIL Library for its Corporate Customers. The Information Technology Infrastructure Library (ITIL) framework has become the most widely accepted approach to IT Service Management. The primary objective of the ITIL framework is to provide IT services that are stable and reliable and that continually meet business customers’ needs.
The ITIL Lifecycle Suite—the core series of five books—outlines a set of best practices and procedures for managing IT operations and providing best-in-class IT services. The five topic areas are Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. (For more details, see Appendix.) Each title area builds on the other.
ITIL's most recent Version 3 (V3), published in 2007, represents an important evolutionary step in its life. The refresh has shifted the focus from providing a great service to being the most innovative and best in class. All of the titles in Safari’s ITIL library are V3 editions, published within the past 16 months.
ITIL Title List
The Safari ITIL library will include the following thirteen titles.
- The ITIL Lifecycle Suite (the five core titles):
- Service Strategy, Version 3
- Service Design, Version 3
- Service Transition , Version 3
- Service Operation, Version 3
- Continual Service Improvement, Version 3
- The Official Introduction to the Service Lifecycle
- Five Key Element Guides:
- Key Element Guide: Service Strategy
- Key Element Guide: Service Design
- Key Element Guide: Service Transition
- Key Element Guide: Service Operation
- Key Element Guide: Continual Service Improvement
- Passing Your ITIL Foundation Exam
- Building a Service Management (ITIL based) Department
This offering, which will be the most robust ITIL library available through a distribution channel, will provide users with the ability to access this special content through the Safari environment, which includes advanced search and usability features. These include the following:
- Ability to search for a specific topic and to be taken directly to the page or chapter that is appropriate
- Ability to highlight and annotate content online as they read it
- Ability to save and bookmark searches and content
View the ITIL Portal
